Frequently asked questions
Find quick answers to the most common questions about BOONEER products, orders, shipping, and more.
Order & Purchase
How do I know if my order is confirmed?
You will receive a confirmation email immediately after placing your order.
How do I place an order on BOONEER?
Simply choose your favorite model, select the available options, add it to your cart, and complete your order in just a few clicks
Do I need to create an account to order?
No, you can checkout as a guest. However, creating an account allows you to track your orders more easily.
Can I modify or cancel my order after placing it?
Yes, as long as your order hasn’t been shipped yet. Please contact our customer support as soon as possible
Are the glasses in stock?
Yes, all products marked as available are in stock and ready to ship
Payment & Security
What payment methods do you accept?
We accept major credit/debit cards and secure online payment methods available at checkout.
Is payment secure?
Yes, all transactions are protected with advanced encryption technology
Can I pay in installments?
Yes, you can pay in 3 interest-free installments via Klarna
Do you store my banking information?
No, BOONEER does not store any banking details.
Shipping
Which countries do you ship to?
We ship to multiple countries. The full list is available when entering your shipping address
What are the delivery times?
Delivery usually takes between 2 to 7 business days, depending on your location.
How much is shipping?
Shipping is completely FREE.
How can I track my order?
A tracking link will be sent to you by email once your order has been shipped
What should I do if my order is late?
Contact our customer support, and we will help you locate your package
Which carriers do you use?
We work with reliable international shipping partners depending on your location. Tracking details will be provided after shipment.
Returns & Refunds
Can I return my glasses?
Yes, returns are accepted within a specified period after delivery
Are returns free?
Return conditions may vary. Please contact support for full details
How do I return a product?
Simply contact our customer service, and we will guide you through the process
When will I receive my refund?
Refunds are processed after the returned item is received and inspected
Can I exchange a model?
Yes, exchanges are possible depending on stock availability.
Products & Quality
Are BOONEER glasses high quality?
Yes, our glasses are carefully selected for quality, comfort, and durability.
Are the glasses suitable for men and women?
Yes, all BOONEER glasses are unisex
Do the glasses come with a case?
Yes, each pair comes with a protective case
Are product photos accurate?
Yes, all photos reflect the actual product.
Do the glasses fit all face shapes?
We offer various styles to suit different face shapes.
UV Protection & Lenses
Do the glasses provide UV protection?
Yes, all our glasses offer UV400 protection
What does UV400 mean?
UV400 means the lenses block 100% of UVA and UVB rays
Are the glasses polarized?
Some models are polarized. This is indicated on the product page.
What’s the difference between polarized and non-polarized lenses?
Polarized lenses reduce glare and improve visual comfort
Do the glasses really protect your eyes?
Yes, they are designed to effectively protect your eyes from harmful sun rays.
Comfort & Use
Are the glasses lightweight?
Yes, they are designed for maximum comfort, even during long wear.
Are they suitable for driving?
Yes, especially models with polarized lenses.
Can I wear them at the beach or in the mountains?
Absolutely, they are perfect for all outdoor activities.
Are the glasses durable?
Yes, they are made with strong, long-lasting materials.
How do I care for my glasses?
Clean them with a soft cloth and avoid abrasive products.
Offers & Promotions
Do you offer promotions?
Yes, special offers are regularly available on our website
Can I use a promo code?
Yes, simply enter it at checkout
Do you offer gift cards?
Yes, gift cards are available on our store.
Customer Service
How can I contact BOONEER customer support?
You can contact us via our contact form or by email
How long does it take to get a response?
We usually respond within 24–48 business hours
Can I get advice before buying?
Of course, our team is here to help you choose the perfect model.
Other Questions
Are the glasses suitable for teenagers?
Yes, some models are perfect for younger customers.
Do you release new collections regularly?
Yes, we frequently launch new collections
Are the glasses a good gift?
Yes, they make a perfect gift and come with a stylish case
Can I order multiple models at once?
Yes, there is no quantity limit
Are the glasses compliant with standards?
Yes, they meet current European standards.
What if my glasses arrive damaged?
Contact us immediately with photos of the product
Can I leave a review after purchase?
Yes, customer feedback is always welcome
Is BOONEER a trusted brand?
Yes, customer satisfaction is our top priority
Why choose BOONEER?
Because we combine modern style, premium protection, reliable quality, and a smooth shopping experience.
